Refund Policy

1. OVERVIEW

At Accosync, we want you to be confident in your purchase. That's why we offer a 7-day free trial so you can fully evaluate the Service before paying anything.

Because we offer a no-obligation trial, subscription fees are non-refundable once a paid billing cycle begins.

2. FREE TRIAL

• New Users get a 7-day free trial of Accosync.
• No payment method is required to start the trial.
• During the trial, you have full access to evaluate all included features.
• At the end of 7 days, if you do not subscribe, access to the Service is suspended. Your data is retained for 30 days per our Privacy Policy in case you decide to subscribe later.

The trial is your opportunity to fully evaluate whether Accosync meets your needs. We strongly encourage you to test all features that matter to your business during this period.

3. NO REFUNDS ON PAID SUBSCRIPTIONS

Once you subscribe to a paid plan and payment is processed:

• Subscription fees are non-refundable, in whole or in part.
• This applies to monthly, quarterly, and annual subscriptions.
• Partial-period usage is not refundable.
• Unused portions of a billing cycle are not refundable upon cancellation.

This applies regardless of:

• Whether you actively use the Service after payment
• Whether you cancel mid-cycle
• Changes in your business circumstances
• Changes to your Tally version or configuration

4. EXCEPTIONS

Refunds may be considered on a case-by-case basis in the following limited circumstances:

4.1 Duplicate or Erroneous Charges

If you were charged multiple times for the same billing cycle due to a technical error, the duplicate charge will be refunded.

4.2 Unauthorized Charges

If a charge was made without authorization (for example, due to a compromised payment method), please report it to us and to your bank immediately. We will cooperate in resolving the matter.

4.3 Legal Requirement

Where a refund is required under applicable Indian law, we will comply with that requirement.

5. WHAT IS NOT A REFUNDABLE REASON

The following do not qualify for a refund:

• You changed your mind after paying
• You did not use the Service during the billing cycle
• You did not fully evaluate the Service during the 7-day trial
• Your business closed, changed, or no longer needs Accosync
• Compatibility issues with unsupported or unofficial Tally versions
• Downtime caused by factors outside our reasonable control (see Terms of Service, Section 8)
• Feature changes or additions made during your subscription period
• Dissatisfaction with a feature that was demonstrated during the trial

6. SERVICE ISSUES

If you experience a technical issue with Accosync, we are committed to resolving it. Please contact [email protected] with details of the issue.

Our support team will investigate and work with you to find a resolution. A refund is not the standard remedy for service issues — resolution of the issue is.

7. CANCELLATION WITHOUT REFUND

You may cancel your subscription at any time as described in the Cancellation Policy.

Cancellation stops future automatic renewals but does not entitle you to a refund of fees already paid for the current billing cycle. Your access to the Service continues until the end of the current paid billing cycle.

8. HOW TO REQUEST A REFUND (in exceptional cases)

If you believe you qualify for a refund under Section 4, contact [email protected] with:

• Your registered email or mobile number
• The transaction ID or invoice number
• A description of the reason for the refund request
• Any supporting documentation (screenshots, bank statements, etc.)

We will respond within 5 business days. Approved refunds are processed via the original payment method through Razorpay and typically take 7 to 10 business days to reflect in your account, depending on your bank or card issuer.

9. CHARGEBACKS

If you initiate a chargeback with your bank or card issuer without first attempting to resolve the issue with us, we reserve the right to:

• Suspend or terminate your Account
• Disable further access to the Service
• Contest the chargeback with supporting evidence

We strongly encourage you to contact us first at [email protected] before initiating any chargeback — most issues can be resolved directly and quickly.

10. CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. Changes apply only to purchases made after the change takes effect. Any purchase you have already made is governed by the policy in effect at the time of purchase.