Cancellation Policy

1. OVERVIEW

You can cancel your Accosync subscription at any time. This policy explains how cancellation works, what happens to your Account and data after cancellation, and the specific rules around downgrades and re-subscriptions.

2. HOW TO CANCEL

You can cancel your subscription through any of the following methods:

• In-app: through the subscription management section of your Accosync account
• Email: by writing to [email protected] from the email address registered on your Account

For email cancellations, please include:

• Your registered email or mobile number
• The name of your business or Account
• A clear statement of your intent to cancel

We will confirm cancellation within 2 business days.

3. WHEN CANCELLATION TAKES EFFECT

• Cancellation stops future automatic renewals of your subscription.
• Your access to the Service continues until the end of your current paid billing cycle.
• After the billing cycle ends, your Account is moved to a suspended state (see Section 5).

4. NO REFUNDS ON CANCELLATION

Cancellation does not entitle you to a refund of fees already paid for the current billing cycle. See our Refund Policy for details.

You will retain access for the remainder of the paid period regardless of when in the cycle you cancel — treat this as the value you have already paid for.

5. WHAT HAPPENS TO YOUR ACCOUNT AFTER CANCELLATION

5.1 Immediately After Cancellation

• Auto-renewal is disabled.
• You continue to have full access to the Service until the end of the current billing cycle.

5.2 After the Current Billing Cycle Ends

• Access to the Service is suspended. You will not be able to sync new data or use Accosync features.
• Your existing data remains in our systems.

5.3 30-Day Grace Period

• For 30 days after suspension, you can resubscribe to restore full access to your Account and data without any data loss.
• You can also request a one-time export of your Customer Data during this period by contacting [email protected].

5.4 After 30 Days

• Your Customer Data may be permanently deleted from our active systems, subject to the retention obligations described in our Privacy Policy, Section 5.
• Billing and invoice records are retained for 8 years as required under Indian tax and accounting laws.

6. NO MID-CYCLE DOWNGRADES

You cannot downgrade your subscription plan during an active billing cycle.

• If you wish to move to a lower-tier plan, you must wait until your current billing cycle ends.
• To move to a lower plan at the next cycle, contact [email protected] or use the in-app plan management feature before your current cycle renews.
• Upgrades to a higher-tier plan can be made mid-cycle. Upgrade pricing and proration are handled as described in your subscription confirmation.

7. CANCELLATION DURING FREE TRIAL

• If you are on the 7-day free trial, no cancellation is required if you do not subscribe.
• The trial simply expires at the end of 7 days, and your access is suspended until you subscribe.
• No charges are made during the trial.

8. CANCELLATION BY US

We may cancel or suspend your subscription in the circumstances described in the Terms of Service, Section 7, including:

• Breach of the Terms of Service
• Non-payment of fees
• Legal or regulatory requirements
• Security or abuse concerns

In such cases, no refund is provided for fees already paid, except where required by law.

9. RE-SUBSCRIBING

If you resubscribe within the 30-day grace period, your Account and data are restored, and you can continue from where you left off.

If you resubscribe after the 30-day grace period, you may need to set up your Account and Tally sync again. Your historical data may no longer be recoverable.

10. CHANGES TO THIS POLICY

We may update this Cancellation Policy from time to time. Material changes will be communicated to you via email or in-product notification at least 15 days before they take effect.